Our organization is thriving thanks to a team of dedicated, hard working women. Joyland Management team members bring a wealth of property management experience, and unparalleled customer service to our valued clientele.
In many ways, Judy Minster is Joyland Management. The firm’s property manager initially worked for us several years ago, on a project supervising construction on an eight-unit property. “After putting so much effort into the construction of the building, I wanted to make sure it would be managed right. So I stayed on. That’s how Joyland Management was born.” says Judy, who’s taken on more responsibility with each successive year.
Today her workflow includes researching potential new projects, inspecting all construction jobs, and reviewing rental applications, leases, deeds and contracts, as well as signing off on all expenses.
She serves as a liaison with owners and partners, keeping apprised of their concerns, and ensuring smooth interactions. She also handles all of the arduous and irksome aspects of management, i.e. Refinance, Foreclosures, Evictions, Violations, Annual Filings and numerous additional components of the business.
The Joyland Difference
Judy epitomizes Joyland’s approach to quality service for both property owners and tenants. Owners are consistently updated on the status of their properties, receiving quarterly, monthly and even weekly performance reports from Judy and her team. All property information is available online. Owners, investors, and tenants alike, have personalized login access to peruse relevant information at any time.
“We treat each property as if it were the only property we manage, and give it 100% of our attention.” Judy says. “For tenants, there is a 24-hour number. All repairs get a work order, and then we aim to resolve all work orders within a 48-hour turn around.”
Judy thrives on the demands of her intense position and blossoming career. “I enjoy producing, and this job is very productive!” she says. “There’s always some fresh and new excitement, and I love the adrenaline of a very fast-paced work environment. And it goes without saying, I really love my team!“
Accounts Receivable Manager
Jade is our Accounts Receivable Manager. She oversees the process of collecting payments from our company’s clients.
The prevalent responsibilities for this role includes managing invoices and handling missed payments. Jade is familiar with all accounting procedures, and can manage daily financial transactions end-to-end. She ensures timely collection of payments, and negotiates with clients in non-payment cases. Jade ensures high-quality invoicing and collection procedures that comply with the law.
Jade comes to work with an infectious smile, and makes us all smile! We love having Jade on our team!
Tenant Relations- Repair Liaison
An essential part of the Joyland team, Josette is a tremendous source of information for the property owners, managers and especially the tenants who call our offices with an multitude of questions, special requests and yes, even complaints.
For our tenants, Josette is the friendly face and helpful voice of Joyland Management.
Josette oversees repairs and maintenance. She handles each work order diligently, and ensures our tenants are happy and well-informed throughout the repair process.
“I love the variety my job offers.”, says Josette, who joined our team in 2017.
“I like to see things getting done. I make it my job to always ensure their questions and concerns are addressed promptly.”
“My approach to service is ‘ the customer is always right’ approach.” she asserts proudly. “We treat our tenants as we would like to be treated, as one of the family. I love happy tenants.”- And we love happy tenants too!!
“My job is challenging, but I enjoy a challenge,” says Olga, who joined our team in 2015.
She’s kept our accounting system in order ever since, becoming a fundamental asset to our company with an impressive list of responsibilities, including maintaining the annual budget and chart of accounts, as well as processing payroll in a timely manner and providing clerical and administrative support to management. Olga conducts daily reconciliations of all accounts to ensure their accuracy, issues financial statements, and assembles information for our annual audits. Olga is always in compliance and up to date with local, state, and federal government reporting requirements. Every team needs a team player like Olga. Her presence enhances our office.